Massachusetts HOA and Condo Management

Preferred Vendor Management

After many years in the association management business, Landmark Management Services has built a network of carefully selected and proven vendors to perform work in the communities we manage. These vendors are bonded, properly insured, and licensed but also agreeable with our response expectations and standards for reporting. Additionally, we have a Vendor Coordinator who continually oversees licensing and insurance, obtaining proof of both to serve as your reference.

Should the Board of Directors request, we can acquire proposals from qualified and reputable vendors using a comprehensive scope of work. We evaluate the proposals, looking for discrepancies. If necessary, we request proposals from additional vendors and then submit them to the Board for a final decision. We keep board members informed as to vendor performance through scheduled property inspections and work order reporting.

Contact us to learn more about our HOA and Condo vendor management services

Emergency After Hours Service

At Landmark, each community manager is available 24/7 to address emergency concerns after hours. We understand the assigned manager is by far the best person to assist as they are most familiar with the association, which is often lost in the more commonly used on-call rotation model. As such we employ an after-hours emergency service to assist during non-business hours.

Should a homeowner call us when the office is closed, contact information for the emergency service is provided. This service has notes on all of the association’s preferred vendors for all normal emergencies. The community manager is contacted to support homeowners in the event of a special emergency that needs additional attention. Should the community manager not be accessible, the service would contact the Senior Manager.

Technology

As part of our value added services, we are constantly focusing on working more efficiently while still assisting our clients. As such, we seek technology to integrate with current processes. Because having reliable information is important to the communities who trust us, a primary concern is the integrity of our technology.

Community Websites

With 89% of American households owning a computer, having a well-maintained, professional website is more important than ever. Landmark Management Services offers flexible website solutions, designed to fit the specific needs and requirements of each association. Our website flexibility allows each community to choose a unique face for their online presence. The Board of Directors can select what information to display, such as a community calendar, governing documents, and association guidelines.

For more information regarding our website services please contact us to provide additional information as needed.

Administrative Services

Landmark Management Service’s departmentalized management team allows us to remain flexible in executing administrative services and aspects of management for all types of associations.

Our Community Support team works with community managers to perform tasks as directed by the Board of Directors. They direct, plan, coordinate, and provide administrative support for aspects of management such as parking control, covenant enforcement, event planning, and so forth. This team also tracks and handles all information requests from homeowners. This includes emails and phone calls, and completes correspondence as directed by the Board and initiated by the manager. By streamlining administrative processes, our team is able to respond to requests more quickly and effectively.

Board members receive monthly reports prior to board meetings, leaving more time for communication and additional information during board meetings for efficient decision making.